What is a nurse practitioner?

A nurse practitioner (NP) is a registered nurse with advanced training and a graduate-level degree who provides direct patient care. NPs work closely with physicians and other health providers in primary care and specialty settings. They offer a range of services, such as ordering and interpreting diagnostic tests, treating acute and chronic conditions, and prescribing medication.

What is the difference between a psychiatric nurse practitioner and therapist?

A psychiatric nurse practitioner is a medical professional who specializes in mental health. Like psychiatrists, psychiatric nurse practitioners can assess their patients’ symptoms, prescribe medication, and sometimes offer talk therapy. Therapists are mental health professionals who offer talk therapy only, as they are not authorized to prescribe medication.

As with our psychiatrists, if you need talk therapy beyond what your psychiatric nurse practitioner provides, they will refer you to one of our therapists, and both experts will collaborate on your care together.

What if I am experiencing a psychiatry emergency?

We want to ensure you feel safe and cared for at all hours of the day, if you are experiencing a crisis please call 512-637-4486 , our office line, if we do not immediately answer please leave an urgent voicemail. We can also be reached via your simple practice portal 24/7. If you are experiencing a psychiatry emergency at any hour of the day you can also call or text 988 or the National Suicide Prevention line at 1-800-273-TALK (8255).

What happens if I miss an appointment or need to cancel?

We understand situations arise that might change your schedule, we have a 24 hour cancellation policy to accommodate those needs. Please let your provider know immediately of any changes to the appointment. When you access your simple practice portal you can see our cancellation/No Show policy for any additional questions.

How do I request a refill on my medication?

We understand the need for refills is important so we have many ways you can reach out about your refill. You can send us a message via your simple practice portal, call our office at 512-637-4486 or email refills@solpsychiatry.org. Please allow 24 hours for your refill request to be completed.

How do I schedule an in person appointment with my clinician if I cannot climb the stairs to the office?

We want to make sure all of our clients can be seen in person so we do have a secondary location with our partner office at Moonstone Counseling 303 Camp Craft Rd Ste. 300 Austin, TX 78746. Please call our main office at 512-637-4486 to schedule an appointment at this location.

How do I access my telehealth appointment?

Once you have completed all the new patient forms you will have full access to our simple practice portal, from here, you can join your telehealth appointment, you will also receive email notifications alerting you of your upcoming appointment and how to join.

How long should I expect my first visit to be?

Your first in office session is normally the longest session, lasting in total from 60-90 minutes, we will do a complete assessment at this first visit and provide recommendations for care.