FAQs
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A nurse practitioner (NP) is a registered nurse with advanced training and a graduate-level degree who provides direct patient care. NPs work closely with physicians and other health providers in primary care and specialty settings. They offer a range of services, such as ordering and interpreting diagnostic tests, treating acute and chronic conditions, and prescribing medication.
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A psychiatric nurse practitioner is a medical professional who specializes in mental health. Like psychiatrists, psychiatric nurse practitioners can assess their patients’ symptoms, prescribe medication, and sometimes offer talk therapy. Therapists are mental health professionals who offer talk therapy only, as they are not authorized to prescribe medication.
If you need talk therapy beyond what your psychiatric nurse practitioner provides, they will refer you to a therapist that will match your needs and both experts will collaborate on your care together.
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We Accept...
Blue Cross Blue Shield, United Healthcare (Oscar/Optum/UMR), Cigna, Curative Health Care, Humana, Medicare, Sana, and some Aetna plans.(If we are out of network with your plan, we’re happy to provide a superbill so you can request reimbursement.)
For more billing information, please visit our billing page.
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We want to ensure you feel safe and cared for at all hours of the day.
If you are experiencing a life threatening emergency, please call 911.
If you are experiencing a psychiatry emergency please call or text 988 or the National Suicide Prevention line at 1-800-273-TALK (8255). You may also call (512) 472-HELP.
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We understand situations arise that might change your schedule. We have a 24-business-hour cancellation policy to accommodate those needs. For example, if your appointment is on Monday at 9:00 AM, you must cancel by 9:00 AM the preceding Friday. Please remember to account for office holiday closures when calculating the 24-business-hour window. This fee is not covered by insurance.
Following are the missed appointment/late cancellation fees per appointment type:
Initial Evaluation (90 min): $400
Medication management with psychotherapy (60 min): $225
Medication management (30 min): $175
Ketamine therapy (60 min): $300 per hour
Arriving more than 15 minutes late to your appointment may count as a missed appointment.
Patients with repeated cancellations or missed appointments may result in discontinuation of services.
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There are multiple ways to request your refill. You can complete our Refill Request form, call our office at 512-637-4486 or email refills@solpsychiatry.org.
**Please allow up to 72 business hours for us to complete your refill request.
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We want to make sure all of our clients can be seen in person. We have a secondary location with our partner office at Moonstone Counseling Center located at 303 Camp Craft Rd Ste. 300 Austin, TX 78746.
Please call our main office at 512-637-4486 to schedule an appointment at this location.
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Once you have completed all required new patient forms you will have full access to our simple practice portal. You can join your telehealth appointment via the portal or through the link received in your emailed and/or texted appointment reminders.
If you plan to use a mobile device, please make sure to download the Simple Practice Client Portal and the Telehealth for Simple Practice apps for your device.
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Your first in office session is normally the longest session, lasting in total from 60-90 minutes. We will do a complete assessment at this first visit and provide recommendations for care.
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If you are interested in learning more about Ketamine Assisted Psychotherapy services, please contact our office at (512) 637-4486 or use our Become a New Patient Form.
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A $100 deposit is required to schedule all new patient appointments. This deposit helps us reserve dedicated time for your initial visit and cut down on missed appointments.
This deposit will be applied to your first appointment balance.
If you miss or cancel with less than 24 business hours' notice, the deposit is non-refundable.
If the practice needs to reschedule your appointment, your deposit will be transferred to the new appointment date or refunded upon request.