What is a nurse practitioner?

A nurse practitioner (NP) is a registered nurse with advanced training and a graduate-level degree who provides direct patient care. NPs work closely with physicians and other health providers in primary care and specialty settings. They offer a range of services, such as ordering and interpreting diagnostic tests, treating acute and chronic conditions, and prescribing medication.

What is the difference between a psychiatric nurse practitioner and therapist?

A psychiatric nurse practitioner is a medical professional who specializes in mental health. Like psychiatrists, psychiatric nurse practitioners can assess their patients’ symptoms, prescribe medication, and sometimes offer talk therapy. Therapists are mental health professionals who offer talk therapy only, as they are not authorized to prescribe medication.

As with our psychiatrists, if you need talk therapy beyond what your psychiatric nurse practitioner provides, they will refer you to one of our therapists, and both experts will collaborate on your care together.

What if I am experiencing a psychiatry emergency?

We want to ensure you feel safe and cared for at all hours of the day.

If you are experiencing a life threatening emergency, please call 911.

If you are experiencing a psychiatry emergency please call or text 988 or the National Suicide Prevention line at 1-800-273-TALK (8255). You may also call (512) 472-HELP.

What happens if I miss an appointment or need to cancel?

We understand situations arise that might change your schedule. We have a 24-business-hour cancellation policy to accommodate those needs. For example, if your appointment is on Monday at 9:00 AM, you must cancel by 9:00 AM the preceding Friday. Please remember to account for office holiday closures when calculating the 24-business-hour window. This fee is not covered by insurance.

Following are the missed appointment/late cancellation fees per appointment type:

• Initial Evaluation (90 min): $400

• Medication management with psychotherapy (60 min): $225

• Medication management (30 min): $175

• Ketamine therapy (60 min): $300 per hour

Arriving more than 15 minutes late to your appointment may count as a missed appointment.

Patients with repeated cancellations or missed appointments may result in discontinuation of services.

How do I request a medication refill?

There are multiple ways to request your refill. You can complete our Refill Request form, call our office at 512-637-4486 or email refills@solpsychiatry.org.

**Please allow up to 72 business hours for us to complete your refill request.

How do I schedule an in person appointment with my clinician if I cannot climb the stairs to the office?

We want to make sure all of our clients can be seen in person. We have a secondary location with our partner office at Moonstone Counseling Center located at 303 Camp Craft Rd Ste. 300 Austin, TX 78746.

Please call our main office at 512-637-4486 to schedule an appointment at this location.

How do I access my telehealth appointment?

Once you have completed all required new patient forms you will have full access to our simple practice portal. You can join your telehealth appointment via the portal or through the link received in your emailed and/or texted appointment reminders.

If you plan to use a mobile device, please make sure to download the Simple Practice Client Portal and the Telehealth for Simple Practice apps for your device.

How long should I expect my first visit to be?

Your first in office session is normally the longest session, lasting in total from 60-90 minutes. We will do a complete assessment at this first visit and provide recommendations for care.

Do you offer Ketamine services?

If you are interested in learning more about Ketamine Assisted Psychotherapy services, please contact our office at (512) 637-4486 or use our Become a New Patient Form.